At Yelish, we want our customers to be completely satisfied with their purchases. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as easy and straightforward as possible. Please read our return and refund policy carefully, and do not hesitate to contact us with any questions or concerns.

Returns

If you are not completely satisfied with your purchase, you may return it to us within 30 days of the purchase date. To be eligible for a return, the product must be in its original packaging, unused, and in the same condition that you received it. You must also provide proof of purchase, such as a receipt or order confirmation.To initiate a return, please contact us at [email protected] with your order number and the reason for your return. We will provide you with a return shipping label and instructions on how to return your item. Please note that the cost of return shipping will be deducted from your refund.

Refunds

Once we receive your return, we will inspect it to ensure that it is in its original condition. If the product meets our return criteria, we will initiate a refund to your original method of payment. Please note that the refund amount will not include the cost of return shipping.Refunds will be processed within 4-10 business days of receiving the returned product. Please note that it may take additional time for your bank or credit card company to process the refund and credit your account.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the replacement item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue as quickly as possible. Depending on the situation, we may offer a replacement, exchange, or refund.Please note that if you receive a damaged or defective item, we may require photographic evidence of the damage or defect before initiating a return or refund.

Cancellations

If you need to cancel an order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request, but please note that we may not be able to cancel an order once it has been processed and shipped.If your order has already shipped, you may still return the item once you receive it, as outlined in our return policy.Please note that we reserve the right to refuse any returns or refunds that do not comply with our policies, or that we determine to be fraudulent or abusive in nature.Thank you for shopping with us at Yelish. We appreciate your business and are committed to providing you with high-quality products and exceptional customer service.